Paying $47.00, I hurried off h ome to set it up so it would be ready for use in an hour or so.
To set up the printer I noticed a USB cord was required. No USB cord was supplied.
I phoned the Harvey Norman salesman.
"The brochure says I need a USB cord to set up the printer."
"That's right," he agreed.
"There's no cord in the box," I told him.
"That's strange," he said. "If you look around, you might find another USB cord somewhere."
With a borrowed cord, I proceeded with the activation procedure.
Fitting the ink carrier and following advice provided on the installation disc, I did a test printing by pressing the indicated button.
Nothing happened. The machine seemed to be sleeping peacefully.
I noticed a "help" section. On the computer, I contacted the website as recommended by Brother and dutifully described the difficulty I was having in getting the printer up and running. Up came a printed response. If the technician was able to help me with my problem, how much money would I be prepared to pay. I responded agreeable in spite of my discomfort.
I was then asked to provide my Mastercard number and other necessities, including am amount of money I was prepared to pay the unidentified "technician."
Immediately I aborted the web page.
Returning to the Harvey Norman store, in Alice Springs, early the next morning, I informed the salesman of my misadventures, asking him if a USB cable was absolutely necessary for the installation of my Brother printer.
"Yes, of course, it is," he nodded.
"So why wasn't a cord provided?" I wanted to know.
"Well," he shrugged helplessly, "I suppose you will have to buy a USB cable separately."
I argued: "Why should I have to do that if the cord is an essential part of the machine's function?"
Another non-committal shrug.
So I paid out $18.00 for a USB cable.
"The real price is $19.00, but I'll knock off a dollar for you," he grinned benevolently.
The cable securely attached between the computer and HL 1110 printer. I pressed the printer's green button to activate a test printing. No rumblings of internal activity, no humming or noises of internal awakening ... just a softly blinking green light, and the brand new printer that appeared to be happily dead
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